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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

331 services in West Midlands

Phoenix House

Worcester, WR2
Requires improvement
Residential
Rated 6 years agocare home

Primrose Place

Birmingham, B20
Requires improvement
Residential
Rated 3 years agocare home

Priory Highfields

Burntwood, WS7
Requires improvement
Residential
Rated 2 years agoReport explained

River Meadows

Kineton, CV35
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Rosewood Care Home

Brierley Hill, DY5
Requires improvement
ResidentialDementia
Rated 5 years agocare home

Royal Park

Wolverhampton, WV2
Requires improvement
Nursing
Rated 3 years agocare home

Rushall Care Home

Walsall, WS4
Requires improvement
NursingDementia
Rated last monthReport explained

Russell Court

Dudley, DY1
Requires improvement
NursingDementia
Rated 5 years agocare home

Sandford Road

Birmingham, B13
Requires improvement
Residential
Rated 4 years agocare home

Selborne Mews

Smethwick, B67
Requires improvement
Residential
Rated 10 months agocare home

11 Station Road

Birmingham, B38
Requires improvement
Residential
Rated 16 months agocare home

35 Hawthorn Road

Birmingham, B44
Requires improvement
Residential
Rated 7 years agocare home

Shire Oak House

Walsall, WS9
Requires improvement
ResidentialDementia
Rated 4 years agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works