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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by April Rai

Phoenix House

122 Bromyard Road, Worcester, WR2 5DJ

Requires improvementpublished 10 October 2019, 6 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Phoenix House. That is usual for a newly registered service.

The story over the years

Every inspection of Phoenix House

3 rated inspections over 4 years: the service has slipped, from Good to Requires improvement.

  1. October 2019Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. July 2019Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
  3. April 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. July 2021

    Registered with the Care Quality Commission on 12 July 2021.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by April Rai Limited

1 other service on the CQC register. A pattern across a group tells you more than one report.

Ashville House

London, E11
Requires improvement
Residential
Rated 2 years agoReport explained
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