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CQC report explained · a residential care home, run by Voyage

Gorse Hill

2 Stephenson Drive, Burnley, BB12 8AJ

Goodpublished 15 November 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found that risks were assessed and managed, staff were safely recruited, and there were enough staff to meet people's needs. Medicines, infection control, premises safety and safeguarding arrangements were also found to be effective.
Effective?
Good
People's care was based on assessments of their needs and preferences. Staff had relevant training, people were supported with food and healthcare, and mental capacity and best-interest processes were followed.
Caring?
Good
People were treated with kindness, dignity and respect. Staff understood people's likes and dislikes and supported them to make choices and increase their independence.
Responsive?
Good
People had personalised care plans, regular reviews and opportunities to discuss their support. They took part in activities, holidays and community life, and their communication needs were recorded and supported.
Well-led?
Good
Inspectors found a person-centred culture and effective checks on quality and safety. People and staff were invited to give feedback, and managers worked with other professionals.
The latest report, explained

What inspectors found, November 2023

Gorse Hill was rated Good; inspectors found kind, personalised care, safe staffing and effective management.

Inspectors visited unannounced on 17 and 18 October 2023. They observed care, spoke with all five people living in the home, four staff members and managers, and reviewed care, medicines, staff and management records.

The home supported five people with learning disabilities, although it can accommodate up to 10. Inspectors found people were safe, treated with dignity and supported to make choices, stay independent, access healthcare and take part in activities suited to their interests.

All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection, published on 29 September 2017.

What inspectors praised

  • Kind and respectful care

    Inspectors saw staff treating people sensitively and respectfully. People described the care positively and said staff were kind.

    “People were supported in a kind, sensitive and respectful way.” from the report

  • Staffing and safety

    The home had enough staff to meet people's needs and had recruited above its recommended staffing levels. Staff were safely recruited and trained.

    “The provider had recruited above their recommended staffing levels.” from the report

  • Personalised support

    Care was planned around individual needs, preferences and communication. People were supported to make choices and develop their independence.

    “People had personalised support plans which considered their needs and preferences.” from the report

  • Activities and community life

    People took part in varied activities, including shopping, meals out, gardening, walking and holidays. Activities reflected people's interests.

    “People were supported to take part in meaningful activities and to engage with the local community in line with their interests and preferences.” from the report

  • Strong management systems

    Managers used audits, feedback and action plans to monitor quality and support improvement. Staff said they could raise concerns openly.

    “The provider had established effective systems to monitor the quality of the service.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How would you assess and record my relative's individual risks before they move in?
  2. 02How would you support my relative's communication needs, choices and independence in daily life?
  3. 03What activities and community opportunities would be available for my relative based on their interests?
  4. 04How would you support my relative's healthcare needs, including hospital or medical appointments?
  5. 05How would you keep me informed about complaints, feedback or any changes to my relative's support plan?

This was an unannounced inspection covering all five quality questions, the premises and care provided, including infection prevention and control arrangements. This explanation was written from the published report of 15 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Gorse Hill

4 rated inspections over 9 years: the service has improved, from Requires improvement to Good.

  1. November 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Gorse Hill →

  2. September 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. July 2015Goodup from Requires improvement
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. March 2015Requires improvement
    Safe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  5. June 2014

    Registered with the Care Quality Commission on 30 June 2014.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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