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CQC report explained · a residential care home, run by Voyage

Glasshouse Hill

100 Glasshouse Hill, Codnor, Ripley, DE5 9QT

Goodpublished 18 November 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found that people were protected from abuse and avoidable harm. Risks, staffing, medicines, infection control and incidents were managed safely.
Effective?
Good
This question was not rated in this report. The report says staff supported people to make decisions within the principles of the Mental Capacity Act.
Caring?
Good
This question was not rated in this report. Inspectors said people received person-centred care from staff who knew them well.
Responsive?
Good
This question was not rated in this report. The report says care took account of people's preferences and what was important to them.
Well-led?
Good
Inspectors found a positive and open culture, clear management arrangements and regular audits with action plans. People, relatives and staff were given ways to provide feedback.
The latest report, explained

What inspectors found, November 2023

Rated Good; inspectors found safe, person-centred care and strong management at the home.

The home provides personal care for up to 11 people with acquired brain injuries. There were 9 people living there during the inspection. Inspectors visited unannounced on 24 October 2023 and spoke with people, relatives and staff.

Inspectors found people were protected from abuse and avoidable harm. Risks were reviewed, staffing levels were suitable, medicines were managed safely and the home was visibly clean. Staff supported people with their choices and followed the principles of the Mental Capacity Act.

People received care based on their preferences from staff who knew them well. Inspectors also found an open culture, regular checks on quality and good working relationships with health professionals.

The overall rating was Good. Safe and Well-led were both rated Good, and both ratings remained unchanged from the previous inspection published in February 2019.

What inspectors praised

  • People felt safe

    People and relatives told inspectors they felt safe. Staff had safeguarding training and concerns were referred to the relevant authorities.

    “People were safeguarded from abuse and avoidable harm.” from the report

  • Clean and safe home

    The home was visibly clean. Staff followed infection prevention procedures and had access to protective equipment.

    “The home was visibly clean and free from malodours.” from the report

  • Person-centred care

    Staff knew people well and supported their preferences and choices. Families were included in decisions about care.

    “People received person-centred care from staff who knew them well.” from the report

  • Good oversight

    The provider used audits, action plans and feedback to monitor and improve the service.

    “Action plans were created from audits. These were closely monitored by the registered manager and reviewed by the provider's quality team.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How will you assess and review my relative's individual risks and changing needs?
  2. 02How do you make sure medicines are given safely and that any errors are dealt with quickly?
  3. 03How many staff will be available for my relative during the day, at night and at weekends?
  4. 04How will my family be told about accidents, incidents or changes in my relative's care?
  5. 05How will my relative and our family be involved in decisions about their care and preferences?

This inspection focused on the Safe and Well-led questions; the report does not give ratings for Effective, Caring or Responsive. This explanation was written from the published report of 18 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Glasshouse Hill

3 rated inspections over 7 years: the service has held its Good rating throughout.

  1. November 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Glasshouse Hill →

  2. February 2019Goodstayed Good
    Safe: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. August 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. February 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. September 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. May 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. December 2010

    Registered with the Care Quality Commission on 20 December 2010.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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