CQC report explained · a residential care home, run by Voyage

52 Porthcawl Green

52 Porthcawl Green, Tattenhoe, Milton Keynes, MK4 3AL

Goodpublished 27 September 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Inspectors found enough staff, suitable risk assessments, safe medicines practice and appropriate infection prevention arrangements. Staff understood how to recognise and report abuse, and systems were used to learn from incidents.
Effective?: Good; People's needs were assessed, and staff had relevant training and induction. Inspectors found support with healthy eating, health appointments, specialist professionals and legally authorised, least restrictive care where needed.
Caring?: Good; Staff were kind, patient and respectful. People were offered choices, their communication needs were understood, and their privacy, dignity and personal information were protected.
Responsive?: Good; Care plans reflected people's histories, preferences, abilities and goals. People took part in meaningful activities, received accessible information and had complaints recorded and acted on.
Well-led?: Good; Inspectors found a positive culture, clear staff responsibilities and quality checks by the management team. Relatives and staff were involved, and the home worked with health and social care professionals.

The latest report, explained

What inspectors found, September 2023

Rated Good; inspectors found safe, kind and personalised care, with good management and no breaches reported.

The home provides personal care for up to three people with learning disabilities and autism. Two people were living there during the inspection on 30 August 2023.

One inspector met the two people living at the home, contacted one relative, and spoke with three care staff and managers. The inspector reviewed two care plans, three recruitment files, audits and health and safety records.

All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The ratings were unchanged from the previous inspection under the former provider, published in December 2017.

What inspectors praised

Staffing and safety
There were enough staff to support people safely, with a consistent staff team. Recruitment checks and risk assessments were in place.
“There were enough staff on shift to support people safely. We saw that people received the support they needed from a consistent staff team.” from the report
Kind and respectful care
Staff gave people time to communicate and offered choices. Care plans described people's personalities, strengths, likes and dislikes.
“People were supported by staff who were kind and caring in their approach.” from the report
Personalised support
People had individual care plans, keyworkers and goals linked to their abilities and preferences. Staff supported independence and meaningful activities.
“People were able to take part in activities that were meaningful to them.” from the report
Management oversight
The management team used audits, visits and reviews to monitor the home. Staff said they could raise concerns and understood their responsibilities.
“Quality assurance systems and checks were in place to maintain oversight of the service and drive improvements as required.” from the report

What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report

01How would you assess whether my relative's needs could be met and whether they would be compatible with the people already living here?
02How do you keep care plans and health guidance updated when a person's needs or preferences change?
03How do you use pictorial or other accessible information to help each person make choices?
04How do you make sure staffing remains sufficient if people's needs change or another person moves in?
05How are accidents, incidents or complaints reviewed, and how will you tell families about any actions taken?

The inspection rated all five key questions and included checks on infection prevention and control; the report says the previous comprehensive inspection was published in 2017. This explanation was written from the published report of 27 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of 52 Porthcawl Green

3 rated inspections over 8 years: the service has held its Good rating throughout.

September 2023Goodcurrent ratingstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at 52 Porthcawl Green →
December 2017Goodstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
December 2015Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
September 2022
Registered with the Care Quality Commission on 6 September 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Milton Keynes, MK3 · 2.3 km

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What inspectors found, September 2023

Staffing and safety

Kind and respectful care

Personalised support

Management oversight

Every inspection of 52 Porthcawl Green

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