Park View

Staff understood people's needs and how they liked to be supported. Relatives said staff noticed changes in people's wellbeing.

“Despite a lack of detail in some documentation, staff knew people well and were able to tell us about any risks to their safety” from the report

Inspectors found enough staff available, with staff visible in communal areas and responding promptly to requests.

“During the inspection we found staff were visible throughout the communal areas of the service, responding promptly to people's requests.” from the report

People told inspectors they felt safe. Safeguarding training and reporting arrangements were in place.

“People told us they felt safe and relatives said they had no concerns about people's safety.” from the report

People, relatives and staff described managers as approachable and accessible. The home used surveys, meetings and other feedback methods to involve people.

“The registered manager had an open door policy and encouraged informal conversations and interactions alongside more formal feedback” from the report

Healthcare professionals gave positive feedback about communication and teamwork. The home worked with health and social care professionals to meet changing needs.

“The provider worked in partnership with a number of different health and social care professionals.” from the report

Some risk assessments and care guidance were not detailed or personalised enough. The provider said a full review and update was under way.

“Risks to people's safety were assessed and recorded; however, guidance was not always sufficiently detailed.” from the report

Some accident reports did not clearly show what action had been taken. The manager arranged extra support and training during the inspection.

“During the inspection we identified some accident reports which lacked detail and this meant it was not always clear whether the appropriate actions had been taken.” from the report

Some handwritten medicines records were difficult to read. The home carried out regular checks, and stock balances were accurate when inspectors checked them.

“Some of the handwritten entries on the MARs were not clear.” from the report

The home was generally clean and well maintained, but inspectors found some stained areas requiring more extensive cleaning. Extra cleaning and checks were arranged.

“During the inspection we identified some areas where more extensive cleaning was required to ensure facilities were free from stains.” from the report