Park View

Inspectors found staffing levels were monitored against people's needs and staff had been recruited safely.

“The provider ensured there were enough suitable staff on duty and monitored staffing levels based on people's dependency needs.” from the report

Staff had training and showed inspectors how they used it to support people experiencing anxiety or distress.

“Throughout our inspection staff explained and demonstrated how they implemented training in their everyday practice when people were experiencing anxiety or distress.” from the report

People had food choices and inspectors saw a relaxed mealtime where people were encouraged to eat, drink and enjoy company.

“At lunch time there was a relaxed and pleasant atmosphere and people enjoyed the mealtime experience.” from the report

Medicines were managed by trained staff and inspectors found the home clean, tidy and using suitable infection control practices.

“People were protected from the risk of infection because staff followed good infection control processes.” from the report

Some staff said serious issues had not always been handled according to the provider's procedures. This had reduced their confidence in management.

“Some staff expressed a lack of confidence in raising concerns to the provider.” from the report

Inspectors found that some staff described a lack of confidentiality. They said this could affect working relationships and investigations into safeguarding concerns or complaints.

“Some staff also described a lack of confidentiality within the staff team which had the potential to impact on working relationships and the integrity of investigations into safeguarding concerns or complaints.” from the report

Some records did not clearly explain why certain as-required medicines were given to help people during distress.

“Records did not always evidence a clear rationale for the administration of some 'as required' medicines used to help people in times of distress.” from the report