Maun View

People described staff as kind and caring. Inspectors observed that people were treated with dignity and respect.

“People told us that staff were kind and caring. Our observations supported this.” from the report

The home was clean, safe and well maintained. Equipment and premises checks were taking place.

“The premises was safe and well maintained. We raised a couple of potential safety issues which were immediately resolved by the maintenance staff member.” from the report

Inspectors saw excellent interactions during activity sessions, and some people enjoyed activities that mattered to them.

“We observed excellent interactions between activity staff and people during activity sessions and activities staff were focussed and motivated to provide a range of activities for people.” from the report

There were not always enough staff in the right areas to supervise people and meet their needs. Call bells were not always answered promptly, creating a risk that people would not receive timely care.

“Call bells were not always responded to promptly during our inspection and records confirmed that a significant number of call bells were not responded to promptly.” from the report

A care plan was not being followed for one person at risk of falls. Falls analysis had not considered whether staffing levels contributed to repeated unwitnessed falls.

“One person's care plan was not being followed on the first day of inspection putting them at a higher risk of falls.” from the report

There was limited evidence that people had helped plan their care. Some records lacked information about what was important to people and their life history.

“There was limited documented evidence of people's involvement in care records. A range of care plans were in place but some care records were missing information in relation to what was important to people and their life history.” from the report

Audits and checks had not found or corrected several problems before the inspection. This included concerns about staffing, medicines, risks, recruitment, care plans and call bells.

“A range of audits and checks were in place. However, they had not been effective in ensuring that all issues found during the inspection had been identified and acted upon prior to our inspection.” from the report

Some people said they had not received feedback about complaints. Inspectors could not find records of those complaints.

“Some people told us that they had not received feedback on complaints that they had made. We were not able to find records of their complaints during the inspection to resolve this.” from the report