Braywood Gardens

Medicines were managed and administered safely. Staff had training and their competence had been checked.

“Staff had received training to safely administer medicines.” from the report

Staff understood how to report suspected abuse. Relatives said they felt people were safe and knew who to contact with concerns.

“Relatives told us they felt their family members were safe.” from the report

Relatives were asked for their views through questionnaires, and the provider worked with external professionals and local safeguarding teams.

“Relatives told us they received questionnaires to offer their opinions about the service and express their views.” from the report

Thickening powder and cleaning products could be accessed by people. Four first-floor windows could be opened fully without restrictors, and risks had not been assessed.

“Potentially harmful products were not always stored securely.” from the report

Some furniture and cushions were dirty or stained, and kitchenettes were not thoroughly clean. Opened food was not always labelled and fridge temperature records were unreliable.

“People were at risk of infection.” from the report

Inspectors saw people waiting for help, including help after using a call button and support to go to the toilet.

“Staff were not always prompt in providing support to people.” from the report

Accident and incident information was not always used to update care plans. The provider's systems did not consistently ensure that safety actions were completed and sustained.

“The provider did not always use information from incident and accident reports to update care plans.” from the report