Park View

People and relatives described staff as kind, patient and supportive. Inspectors found that people were treated with dignity and respect.

“Staff are always helpful, they are fantastic. Always on hand.” from the report

People, relatives and staff told inspectors there were enough staff to meet people's needs safely.

“There were enough staff employed to care for people safely.” from the report

Care plans included people's preferences, and staff knew how people wanted their support delivered.

“Support plans were personalised and contained information for staff about how people wanted their care and support to be carried out.” from the report

People were supported to pursue hobbies, go out and develop living skills. Some people could make their own meals.

“People were able to learn and develop new living skills to increase their independence” from the report

Staff were trained and checked as competent to give medicines. Medicines were stored securely and records had no missing signatures.

“Medication records were completed accurately by staff with no missing signatures.” from the report

Some safeguarding concerns were not reported to the local authority for further investigation. These included medication errors and altercations between people.

“some safeguarding concerns were not always reported to the local authority for further investigation.” from the report

Risk assessments were missing after some incidents, including people smoking in bedrooms or communal areas. The assessments were added during the inspection.

“Some risk assessments were not in place when incidents within the home had occurred.” from the report

Some people were not allowed to keep their own lighters and cigarettes, but the required mental capacity assessments had not been completed beforehand. These were completed during the inspection.

“Correct procedures were not followed if people lacked the capacity to make their own decisions.” from the report

One person's plan required constant observation because they could rush their food and might choke. Inspectors did not always see this support being provided.

“We saw this was not always done during the inspection.” from the report

The home's audits did not identify the concerns about risks, incidents, capacity assessments, supervision and meetings. This led to a breach of the good governance regulation.

“Audits were completed at the service, although they had not identified these concerns” from the report

Staff supervision, resident meetings, staff meetings and satisfaction surveys did not happen consistently. The home also did not have a registered manager during the inspection.

“At the time of the inspection, the home did not have a registered manager.” from the report