Park View
Salford, M6
Residential
Rated 2 years agoReport explained
CQC report explained · a residential care home, run by Potensial
Parkside Lodge
17-19 Windermere Street, Gateshead, NE8 1TU
Goodpublished 11 October 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- Inspectors found safeguarding systems, up-to-date risk assessments, suitable staffing and safe recruitment checks. Medicines and infection prevention arrangements were also found to be safe.
- Effective?
- Good
- This key question was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Caring?
- Good
- This key question was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Responsive?
- Good
- This key question was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Well-led?
- Good
- Inspectors found positive leadership, open communication and quality checks. Complaints, incidents and learning from things that went wrong were recorded and acted on.
The latest report, explained
What inspectors found, October 2023
Rated Good; inspectors found people were safe, supported to be independent and living in a positive home.
This was an unannounced inspection on 18 August 2023. Inspectors spoke with seven people, three staff and a probation professional. They reviewed two care plans, recruitment records, risk assessments, audits and other records.
The home was rated Good for Safe and Well-led. Inspectors found safeguarding systems, risk assessments, staffing, recruitment and medicines arrangements were in place. Infection prevention measures were also considered effective.
People were supported to make choices and take positive risks, including going into the community and, in some cases, managing their own medicines with staff support. Inspectors found an open culture, accessible management and evidence that complaints and incidents were acted on.
Only Safe and Well-led were inspected at this visit. The other ratings were not reassessed and the overall Good rating remained based partly on the previous inspection.
What inspectors praised
People felt safe
People told inspectors they felt safe. Staff had safeguarding training and knew how to raise concerns.
“People told us that they felt safe living at the home.” from the report
Independence was encouraged
Risk assessments supported people to make choices and take positive risks. This included accessing the community and, for some people, managing their own medicines with support.
“Risk assessments that were put in place encouraged people to live independent lives.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's assessed needs, appropriate recruitment checks and regular medicines audits and competency checks.
“There were enough staff available to support people who used the service.” from the report
Positive culture
People and staff spoke positively about the home. The manager was described as accessible, and staff understood how to raise concerns.
“The registered manager promoted a positive culture within the home.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How will you assess and meet my relative's particular mental health needs?
- 02How do you support people to take positive risks while keeping them safe?
- 03Could my relative manage some medicines independently, and what checks and support would be provided?
- 04How are complaints, incidents and safeguarding concerns recorded, investigated and followed up?
- 05What were the previous ratings for Effective, Caring and Responsive, which were not reassessed at this inspection?
This was an unannounced focused inspection of Safe and Well-led; the other key-question ratings were not reassessed and the previous ratings were used in the overall Good rating. This explanation was written from the published report of 11 October 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Parkside Lodge
3 rated inspections over 8 years: the service has held its Good rating throughout.
- October 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2018Goodstayed GoodSafe: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015
Report published without a new overall rating.
- June 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 28 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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Same provider
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22 other services on the CQC register. A pattern across a group tells you more than one report.
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