Ottley House

Care was tailored to people’s needs and preferences. People and relatives were encouraged to help shape care plans.

“People received person centred care and their health needs were assessed and well monitored.” from the report

Inspectors saw staff respond kindly when someone became distressed. People said their privacy, dignity and independence were respected.

“People were treated with kindness and their dignity respected.” from the report

Health needs were monitored, tests were completed when needed and staff worked with specialist health professionals.

“The staff team worked with external health professionals such as the diabetic nurses and community psychiatric nurses to ensure people could continue to access specialist health support.” from the report

The home reviewed accidents and episodes of care, updated care plans and shared learning with staff.

“The provider had created an exceptional learning culture at the service which continuously improved the care people received.” from the report

When the fire alarm sounded, inspectors found that some fire doors did not close properly. The manager acted immediately, arranged an assessment and produced an action plan.

“During the inspection the fire alarm sounded, and we observed an issue with the closing of some of the fire doors.” from the report