Laurel Bank

• People felt safe

  People told inspectors they felt safe and could get help promptly. Inspectors found staff were available and familiar with people's needs.

  “Yes, there's always a staff member around, so when I press the call bell I never have to wait long.” from the report

• Managing health risks

  The home reviewed risks linked to choking and malnutrition. Staff received choking and swallowing difficulty training, and the home worked with outside agencies to improve records and risk assessments.

  “This included risks linked to nutritional intake, such as choking and malnutrition.” from the report

• Safe medicines support

  Inspectors found medicines were administered safely, with regular staff competency checks and audits. Staff followed people's care plans, risk assessments and preferences, including when people chose to manage their own medicines.

  “Staff followed the person's medication care plan, risk assessment and preferences, such as when they chose to self-administer.” from the report

• Clear management

  Managers had clear communication systems and used audits, meetings and surveys to monitor care and gather views. The home also worked closely with outside professionals.

  “The registered manager had created clear lines of communication for staff to understand their responsibilities in retaining people's safety and wellbeing.” from the report

Inspectors raised no specific concerns in this report.