Mill View Care Home

People and relatives generally spoke positively about the care and staff. They said staff were approachable and caring.

“I couldn't be happier. The staff are kind and caring.” from the report

Inspectors found the home clean and found effective cleaning and infection control arrangements.

“The home was clean with effective cleaning and infection control processes in place.” from the report

Safeguarding concerns were reported correctly. Risk assessments, safety checks, and reviews of accidents and falls were in place.

“Accidents, incidents and falls had been documented on the providers electronic monitoring system, which included actions taken and outcomes.” from the report

Relatives said they were listened to and kept informed about accidents and changes to care. Meetings had become more consistent.

“If anything goes wrong, such as [relative] has an accident, they ring me up and keep me informed.” from the report

Some medicines were not given at the prescribed time, some were unavailable, and stock records did not always match the electronic records. Thickened fluids were also not recorded accurately, so inspectors could not be sure they were given or consumed safely.

“Medicines were not always managed safely. We found some medicines had not been administered as prescribed.” from the report

The staffing system did not include all the tasks staff were expected to do. Inspectors saw limited activities and heard that staff often did not have enough time to provide them.

“Activities are minimal, they are left for us, but not enough time to do them as there's always another care task to do” from the report

The home's audits had not identified the medicines and activity shortfalls. Inspectors also found gaps in some monitoring charts.

“Although the majority of issues we identified on inspection were already included on the SIP, the issues with medicines management and the lack of activities had not been identified.” from the report

The home collected people's views but did not have a system to tell people and relatives what action had been taken in response.

“There was currently no system in place for providing feedback to people and relatives on what actions had been taken to address any issues or act on suggestions.” from the report