Max Potential

Staff understood people as individuals and respected their preferences, privacy and dignity. Relatives said people were involved in decisions about their lives.

“Staff treated people with real kindness, respect, and humanity.” from the report

People had individual communication plans, and staff knew how to use each person's preferred way of communicating. This helped people express their views and needs.

“Staff had good awareness, skills and understanding of individual communication needs, they knew how to facilitate communication and when people were trying to tell them something.” from the report

Staff focused on what people could do and supported them to make choices, try new experiences and develop skills. People could personalise their rooms and take part in activities they wanted.

“Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.” from the report

There were enough staff with the right skills to meet people's needs. Staff understood safeguarding and knew people well enough to recognise distress and provide support.

“The numbers and skills of staff matched the needs of people using the service.” from the report

People's end-of-life wishes were not always recorded effectively. The provider updated arrangements after the inspection, and CQC recommended reviewing the recording process.

“However, these decisions were not always effectively recorded.” from the report

The temperature of medicine storage areas was not being monitored, so inspectors could not be sure medicines were always stored safely. The provider sent evidence after the inspection that this had been corrected.

“The temperature medicines were stored at were not always monitored.” from the report

Not all actions from the fire risk assessment had been completed. Electrical equipment had not all been tested, but arrangements were put in place during the inspection.

“For example, electrical items had not been PAT tested.” from the report

Some gaps in staff employment history had not been fully reviewed. The manager provided evidence that this was corrected after the inspection.

“However, gaps employment history had not always been reviewed in full.” from the report