CQC report explained · a residential care home, run by Orwell Housing Association

Kittens Lane

5 Kittens Lane, Loddon, Norwich, NR14 6JU

Goodpublished 18 May 2019, 7 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Good; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Kittens Lane on 18 May 2019. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Kittens Lane

3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.

May 2019Goodcurrent ratingstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
December 2016Goodup from Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
March 2015Requires improvement
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
December 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
August 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
July 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
June 2011
Registered with the Care Quality Commission on 10 June 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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