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CQC report explained · a residential care home, run by Kingsley Healthcare

Brooke House

Brooke Gardens, The Street, Norwich, NR15 1JH

Requires improvementpublished 9 June 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Brooke House on 9 June 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Brooke House

3 rated inspections over 7 years: the service has held its Requires improvement rating throughout.

  1. June 2023Requires improvementcurrent rating
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. March 2021Inspected but not rated
    Safe: Inspected but not rated

    We are reading this report · the original is on cqc.org.uk

  3. November 2017Goodup from Requires improvement
    Safe: Requires improvementWell-led: Good

    Read this report on cqc.org.uk

  4. October 2016Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  5. July 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. October 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. November 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  8. March 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  9. January 2011

    Registered with the Care Quality Commission on 19 January 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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