Badgers Wood
Norwich, NR8
ResidentialDementia
Rated 7 years agocare home
CQC report explained · a residential care home, run by Saturn Healthcare
Bungay House
8 Yarmouth Road, Broome, Bungay, NR35 2PE
Goodpublished 17 August 2023, 3 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- Inspectors found comprehensive risk assessments, safe medicines management, enough staff and suitable infection control. Safeguarding and incident systems were also in place.
- Effective?
- Good
- People's needs were assessed and care was planned around their abilities and choices. Inspectors found that earlier concerns about following the Mental Capacity Act had been addressed.
- Caring?
- Good
- No separate Caring rating or detailed Caring findings are given in this report.
- Responsive?
- Good
- Care plans recorded people's preferences, goals and wishes. People were supported with activities, relationships, communication and complaints.
- Well-led?
- Good
- Inspectors found a caring culture, visible leadership and detailed quality checks. Identified improvements had been acted upon.
The latest report, explained
What inspectors found, August 2023
Rated Good; inspectors found safe, person-centred care and confirmed that earlier concerns about decision-making had been addressed.
This was an unannounced inspection by one inspector on 9 June 2023. The inspector spoke with people living in the home, relatives, staff and external health professionals. They reviewed care records, recruitment files and records about quality and safety.
The home was rated Good overall. Safe, Effective, Responsive and Well-led were all rated Good. Inspectors found enough staff, safe medicines arrangements, suitable infection control and detailed risk assessments.
The previous inspection had found that the Mental Capacity Act was not always being followed consistently. This inspection found that the required improvements had been made. People were supported to make decisions and were involved in their care.
What inspectors praised
Choice and decision-making
People were involved in decisions about their care and were supported according to their ability. Inspectors found that the previous Mental Capacity Act shortfall had been corrected.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests” from the report
Personalised care
Care plans included people's preferences, goals and wishes. Staff supported people in individualised ways and helped them pursue activities and ambitions.
“The service provided very personalised care. People's individuality shone through in their care plans and there was detailed information about people's preferences, goals and wishes.” from the report
Safety and staffing
Inspectors found safe medicines systems, regular risk reviews and enough staff to meet people's needs. Recruitment checks were also carried out.
“Medicines were managed, administered and stored safely.” from the report
Quality monitoring
The home had detailed checks to identify problems and evidence that improvements were acted on. Inspectors found no areas for improvement during this inspection.
“There were robust and detailed quality assurance processes in place to monitor the quality of the service and identify any areas for improvement.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How do you assess a person's ability to make day-to-day and more complex decisions?
- 02How are people involved in reviewing their care plans and risk assessments?
- 03How do you make sure staffing levels remain sufficient when people's needs change?
- 04How do you record and follow up medicines discrepancies or errors?
- 05How can residents and relatives raise concerns, and how will they be told what action was taken?
This inspection was planned to check progress on previous shortfalls; Safe, Effective, Responsive and Well-led were inspected, while no separate Caring rating or detailed Caring findings are included. This explanation was written from the published report of 17 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Bungay House
3 rated inspections over 7 years: the service has held its Good rating throughout.
- August 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2021Inspected but not ratedSafe: Inspected but not rated
- October 2019Goodstayed GoodSafe: GoodEffective: Requires improvementResponsive: GoodWell-led: Good
- January 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- April 2013
Registered with the Care Quality Commission on 1 April 2013.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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Same provider
Other services run by Saturn Healthcare Ltd
2 other services on the CQC register. A pattern across a group tells you more than one report.
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Ipswich, IP7
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