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CQC report explained · a residential care home, run by Methodist Homes

Heather Grange

Queens Road, Burnley, BB10 1XX

Goodpublished 22 April 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Heather Grange on 22 April 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Heather Grange

3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.

  1. April 2023Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  2. November 2021Requires improvementstayed Requires improvement
    Safe: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. June 2019Requires improvement
    Safe: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. December 2018

    Registered with the Care Quality Commission on 10 December 2018.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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