Chapelfields

Safeguarding systems were in place and staff knew how to recognise abuse and raise concerns. Risks, fire safety and equipment were checked and monitored.

“People, their relatives and visiting professionals told us they thought the service was safe.” from the report

Medicines records were complete and accurate. Inspectors found that people received medicines as prescribed, including controlled and as-needed medicines.

“Medicines were managed safely, and people received their medicines as prescribed.” from the report

Inspectors found enough staff and safe recruitment checks. People said staff responded promptly when they needed help.

“During the inspection, we observed staff responding to call bells promptly, and people's needs were met in a timely way.” from the report

People, relatives and professionals spoke positively about staff. Inspectors saw staff working together and treating people with kindness and respect.

“During the inspection, we observed staff working professionally and collaboratively with one another.” from the report

The management team used audits and improvement plans to monitor the service. Inspectors found evidence of learning after incidents and ongoing improvement work.

“Quality monitoring was effective and robust, and the service evidenced continuous improvement.” from the report

Meetings for staff, relatives and management were sometimes arranged on an ad hoc basis. The CQC recommended that meetings should be scheduled more reliably and held promptly.

“However, these meetings were not always scheduled and were at times, completed on an 'ad hoc' basis.” from the report