Kenbrook

Inspectors saw staff giving people time and attention. People and relatives described staff as kind and caring.

“We observed the staff treating people respectfully and with kindness.” from the report

Care plans recorded people's needs, preferences and communication requirements. These plans were reviewed and staff followed them.

“People received personalised care which met their needs and reflected their preferences.” from the report

Medicines were stored securely, records were accurate and audits gave inspectors confidence that medicines were given as prescribed.

“People received their medicines safely and as intended by the prescriber.” from the report

Managers used audits, incidents, complaints and feedback to identify improvements. Staff said they felt supported.

“There were effective systems for monitoring and improving quality at the service.” from the report

Some people had to wait a long time for help during lunch. The manager reviewed staff allocation and introduced a new system after inspectors raised this.

“However, during lunch some people had to wait a long time for support.” from the report

Inspectors found that choice at the point of service, food variety and information about food could be improved. The manager had already identified this and showed plans to address it.

“We identified where some improvements could be made to improve choice at the point of service, variety, and information about food.” from the report

Menus and activity planners were not displayed during the inspection. The management team later told inspectors this had been addressed.

“However, we noted that other information was not on display such as menus and activity planners.” from the report