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CQC report explained · a residential care home, run by Johnson Care

Harvey House

Church Lane, Barwell, Leicester, LE9 8DG

Goodpublished 9 December 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People were protected from abuse and avoidable harm. Inspectors found enough staff, safe recruitment, suitable risk management, safe medicines practices and effective infection control.
Effective?
Good
This question was not assessed during this focused inspection. Its previous rating was carried forward when calculating the overall rating.
Caring?
Good
This question was not assessed during this focused inspection. Its previous rating was carried forward when calculating the overall rating.
Responsive?
Good
This question was not assessed during this focused inspection. Its previous rating was carried forward when calculating the overall rating.
Well-led?
Good
Managers used audits and a clear management structure to monitor care and make improvements. People, relatives and staff were listened to, and the rating improved from Requires Improvement at the previous inspection.
The latest report, explained

What inspectors found, December 2023

Rated Good; inspectors found safe, kind care and strong management, while some parts of the building still needed repair and redecoration.

This was an unannounced focused inspection on 25 October 2023. Two inspectors and an Expert by Experience spoke with 8 people, 6 care staff and 11 relatives. They also checked care records, medicines records, recruitment records and management records.

The home was rated Good overall. Safe was rated Good and well-led was rated Good. People said they felt safe and were happy with their care. Inspectors found enough staff, safe medicines practices, suitable risk assessments and good infection control.

The home had a friendly and calm atmosphere. Staff supported activities, responded promptly and involved people in decisions. The building was being improved, but some toilets, a bedroom and other areas still needed attention because of damaged fittings, fixtures and paintwork.

This inspection only assessed Safe and well-led. The ratings for the other questions were carried forward from the previous inspection when calculating the overall rating. The well-led rating improved from Requires Improvement at the previous inspection to Good.

What inspectors praised

  • People felt safe

    People and relatives said they felt safe. Staff understood how to report concerns and followed care plans and risk assessments.

    “People were safeguarded from abuse and avoidable harm.” from the report

  • Enough staff

    Inspectors found enough staff to meet people's needs. Call bells were answered promptly, including at weekends.

    “There were enough staff on duty to meet people's needs. Call bells were answered promptly.” from the report

  • Safe medicines support

    Medicines were stored and given safely. Staff also involved people in their medicines where possible and avoided unnecessary medicines for distressed behaviour.

    “People were supported to receive their medicines safely.” from the report

  • Positive leadership

    People, relatives and staff described an open, friendly culture. Managers listened to feedback and used audits and incidents to improve the service.

    “There was a positive and open culture at the service.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01Which toilets, bedrooms and other areas still need repair or redecoration, and when will the work be finished?
  2. 02How are falls and busy periods being used to decide staffing levels and staff deployment?
  3. 03How will you involve my relative in decisions about their care and activities?
  4. 04How will you check that medicines remain safe and that my relative is involved as much as possible?
  5. 05What improvements have been made since the previous inspection, and what work is still outstanding?

This was an unannounced focused inspection of Safe and well-led only; the other ratings were carried forward from the previous inspection when calculating the overall rating. This explanation was written from the published report of 9 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Harvey House

5 rated inspections over 8 years: the service has held its Good rating throughout.

  1. December 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Harvey House →

  2. October 2022Goodup from Requires improvement
    Safe: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. October 2021Requires improvementdown from Good
    Safe: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. April 2018Goodstayed Good
    Safe: GoodWell-led: Good

    Read this report on cqc.org.uk

  5. February 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  6. August 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. June 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  8. April 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  9. September 2012

    Registered with the Care Quality Commission on 28 September 2012.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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