Thurn Court

Medicines were received, stored, given and disposed of safely. Staff had training and competence checks for different ways of giving medicines.

“People were supported with their medicines in a safe and timely way.” from the report

People and relatives spoke positively about the atmosphere and care. Inspectors saw staff showing empathy and supporting people's independence and everyday choices.

“Staff have a good rapport with people, and demonstrated empathy and care in their care interactions.” from the report

The management team used audits, incident reviews and feedback to monitor quality and encourage improvement. Staff were supported through supervision, observed practice and training.

“The outcome of audits and reviews of incidents were shared with staff collectively and individually through e-mail, internal meetings, supervision and the provider's electronic monitoring system.” from the report

Staff said two-hourly checks were carried out when needed, but records were sometimes completed later and did not always include the time of the check. The home had identified this as an area for improvement, especially because most falls happened at night.

“staff confirmed 2 hourly welfare checks were carried out as when required, however they would sometimes complete care records later in the day” from the report