Abbey House

The home completed the required checks before staff started work.

“We found appropriate checks such as Disclosure and Barring Service (DBS) checks had been completed prior to staff starting.” from the report

Staff had a good understanding of people’s needs and the support they required.

“Staff had a good understanding of people's needs and the support they required.” from the report

People frequently enjoyed the activities, and staff adapted them when needed.

“We saw there was a comprehensive activity plan at the service.” from the report

Records showed that staff made referrals when people’s health needs changed and helped people get emergency care when needed.

“Records demonstrated referrals were made to healthcare professionals when people's needs changed.” from the report

There were not always enough staff to meet people’s needs. Call bell records showed waits of more than 20 minutes on 22 occasions, with the longest wait over 58 minutes.

“records for October demonstrated people waited longer than 20 minutes on 22 occasions, with the longest being over 58 minutes.” from the report

Some mattresses and cushion covers were stained and smelled unpleasant. Chipped paint and limescale were also found, creating infection risks.

“We identified concerns with the cleanliness and upkeep of people's living accommodation, including multiple mattresses and cushion covers which were stained and malodorous.” from the report

Some people waited a long time for help with toileting and experienced incontinence. Inspectors said people were not always treated with dignity and respect.

“I have had to wait up to 2 hours to be taken to the toilet by which time it was too late.” from the report

Audits identified some problems but did not lead to effective improvements. Medicines checks were also missed at times when the manager was absent.

“Systems and processes failed to identify concerns in relation to infection control.” from the report