Fairfax Road

People received their medicines on time and as prescribed. The provider also assessed how people could safely access medicines in their preferred way.

“People received their medicines on time and as prescribed.” from the report

Inspectors found safe recruitment processes and enough suitable staff to support people.

“The provider ensured there were sufficient numbers of suitable staff.” from the report

Staff knew people well and supported their choices, independence, dignity and privacy.

“Care was person-centred and promoted people's dignity, privacy, and human rights.” from the report

The home investigated accidents and incidents and shared learning with staff to reduce the chance of similar events happening again.

“Lessons were learned from incidents and learning was shared with the staff team to prevent similar incidents occurring.” from the report

The provider had systems to monitor care, identify improvements and check that actions were completed.

“There were systems to monitor the quality of the service to ensure improvements were identified and actioned.” from the report

One assessment about supporting a person to access medicines safely had not been reviewed on time. Inspectors raised this with the manager.

“We spoke with the manager to ensure these were reviewed regularly as we found 1 out of date.” from the report

On the first inspection day, the noticeboard did not explain how people and staff could raise concerns. This was put back on display by the second day.

“On the first day of the inspection there was no information on the board on how this could be raised.” from the report

Inspectors discussed the need for regular team meetings so all staff could take part. The management team had booked several meetings.

“We discussed the importance of regular team meetings to ensure all staff could access these.” from the report