CQC report explained · a residential care home, run by Voyage

Dove House

Derby Road, Doveridge, Ashbourne, DE6 5JR

Goodpublished 10 February 2024, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, enough staff, safe medicines systems and good infection control.
Effective?: Good; The report says people's capacity was assessed and staff supported people in line with the Mental Capacity Act. No separate rating was given for Effective.
Caring?: Good; Staff knew people well and aimed to provide person-centred care that respected their rights and preferences. No separate rating was given for Caring.
Responsive?: Good; People were supported to access their local community, and relatives were kept informed and could visit without restrictions. No separate rating was given for Responsive.
Well-led?: Good; Inspectors found a positive, open culture, clear management arrangements, regular audits and action plans to monitor improvements.

The latest report, explained

What inspectors found, February 2024

Rated Good; inspectors found people were safe, supported by caring staff and well-managed systems.

The inspection took place on 21 November 2023. One inspector and an Expert by Experience spoke with all four people living at the home, six relatives and five staff. They also checked care, medicine, recruitment and management records.

The home was rated Good overall. Safe and well-led were both rated Good. Inspectors found enough trained staff, safe medicines systems, regular risk checks and a clean environment. People were supported to make choices and access their local community.

The home had a positive and open culture. Families could visit without restrictions and were kept informed. Staff and managers worked with health professionals and used audits, feedback and reviews to improve care.

What inspectors praised

Safety and staffing
There were enough suitable staff, with training to support people with a learning disability. Recruitment checks included references and Disclosure and Barring Service checks.
“The provider ensured there were sufficient numbers of suitable staff.” from the report
Safe medicines
Staff handling medicines had training and competency checks. Systems were in place to identify and correct errors or stock problems.
“People were supported to receive their medicines safely.” from the report
Choice and independence
People were offered choices and supported in the least restrictive way. Staff and a volunteer helped people take part in local community activities.
“People were supported to have maximum choice and control of their lives” from the report
Open management
Managers included people and families in care decisions. The home used audits, feedback and action plans to monitor the quality of care.
“There was a positive and open culture at the service.” from the report
Family contact
Relatives could visit without restrictions and were kept informed about people. Relatives were also told about accidents or incidents.
“People were able to receive visitors without restrictions in line with best practice guidance.” from the report

What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report

01How will you make sure my relative's risk assessments and care records stay up to date when their needs change?
02How will you support my relative to make daily choices and take part in activities in the local community?
03How do you check that staff remain competent to give medicines, including medicines prescribed to be taken as required?
04How will you keep our family informed about accidents, incidents or changes in my relative's care?
05What audits and action plans are currently being used to improve the home?

This inspection rated Safe and Well-led only; the report does not give current ratings for Effective, Caring or Responsive, while the overall and Safe and well-led ratings remained Good. This explanation was written from the published report of 10 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Dove House

4 rated inspections over 8 years: the service has held its Good rating throughout.

February 2024Goodcurrent ratingstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Dove House →
September 2018Goodstayed Good
Safe: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
June 2016Goodstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read this report on cqc.org.uk
June 2016Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read this report on cqc.org.uk
July 2014
Report published without a new overall rating.
Read this report on cqc.org.uk
March 2014
Report published without a new overall rating.
Read this report on cqc.org.uk
October 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
February 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
August 2011
Report published without a new overall rating.
Read this report on cqc.org.uk
December 2010
Registered with the Care Quality Commission on 20 December 2010.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

Another option

Or stay at home with a private carer

Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.

About live-in care How PrimeCarers works

Same provider

Other services run by Voyage 1 Limited

240 other services on the CQC register. A pattern across a group tells you more than one report.