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CQC report explained · a residential care home, run by Ashwood House

Ashwood House Limited (Ilford)

23 Mansfield Road, Ilford, IG1 3BA

Goodpublished 23 January 2024, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found systems to protect people from abuse, person-centred risk assessments, enough staff, safe recruitment, secure medicine arrangements and infection control measures.
Effective?
Good
The report did not give a separate rating or detailed findings for this question.
Caring?
Good
The report did not give a separate rating or detailed findings for this question.
Responsive?
Good
The report did not give a separate rating or detailed findings for this question.
Well-led?
Good
Inspectors found positive and open leadership, clear staff roles, regular meetings, audits and systems for learning and improvement.
The latest report, explained

What inspectors found, January 2024

Ashwood House Limited (Ilford) was rated Good; inspectors found safe care and effective management.

Inspectors visited without warning on 5 December 2023. They spoke with people, a relative and staff. They observed care and checked care records, medicine records, recruitment files and management records.

The home was rated Good for Safe and Well-led. Inspectors found systems to protect people from abuse, suitable risk assessments, enough staff, safe medicine arrangements and checks to help keep the building safe.

Inspectors found an open and positive culture. People and staff could share their views, and the home used audits, meetings and feedback to look for improvements. The previous overall rating was also Good.

What inspectors praised

  • People felt safe

    People told inspectors they felt safe. Risk assessments described individual risks and how to reduce them.

    “People told us they felt safe using the service.” from the report

  • Enough staff

    Inspectors found enough staff to meet people's needs. Staff were observed responding promptly and without rushing.

    “There were enough staff working at the service to meet people's needs.” from the report

  • Medicines were managed safely

    Medicines were stored securely and only trained staff administered them. Records checked by inspectors were accurate and up to date.

    “We checked some of these and found them to be accurate and up to date.” from the report

  • Open leadership

    People and staff were able to express their views. The home held regular meetings and used audits and surveys to improve care.

    “The provider promoted a positive culture that was open and inclusive.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How do you review each person's risk assessments when their needs change?
  2. 02How do you make sure there are enough staff on every shift, including when staff are absent?
  3. 03How do you support people to manage their own medicines safely and increase their independence?
  4. 04How are people's views from resident meetings and surveys turned into changes?
  5. 05How do you review accidents and incidents and share any lessons with staff?

The report gave ratings only for Safe and Well-led; it did not provide separate ratings or detailed findings for Effective, Caring or Responsive. This explanation was written from the published report of 23 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Ashwood House Limited (Ilford)

3 rated inspections over 8 years: the service has held its Good rating throughout.

  1. January 2024Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Ashwood House Limited (Ilford) →

  2. January 2018Goodstayed Good
    Safe: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. November 2015Good
    Safe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. March 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. February 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. March 2011

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. November 2010

    Registered with the Care Quality Commission on 25 November 2010.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Ashwood House Limited

1 other service on the CQC register. A pattern across a group tells you more than one report.

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