Delrose House

There were enough staff to meet people's needs. Recruitment checks were completed, and the home did not use agency staff.

“There were enough staff to meet people's needs and to provide personalised care and support.” from the report

Inspectors found that medicines were administered by trained staff and records were complete. As-needed medicines had guidance explaining when they should be given.

“Medicine administration records were completed correctly and there were no missing signatures.” from the report

People and staff said the manager was approachable. The home used audits, meetings and surveys to monitor care and identify improvements.

“There was a positive and open culture at the service.” from the report

People received care that responded to their needs. Staff supported people to make day-to-day choices and worked with other professionals when needed.

“People received personalised care that was responsive to their needs.” from the report

Two fire doors did not close fully and some flooring was lifting. The report says these problems were fixed on the day of inspection.

“However, we noted 2 fire doors did not close fully against the frames, and the flooring in some places were lifting, these issues were brought to the attention of the registered manager and were resolved on the same day of the inspection.” from the report