St Lukes Care Home
Ilford, IG1
Residential
Rated 17 months agocare home
CQC report explained · a residential care home, run by Northbrook Homes
Northbrook Care Home
63 Northbrook Road, Ilford, IG1 3BP
Goodpublished 15 August 2023, 3 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- Inspectors found that risks, medicines, staffing, recruitment and infection prevention were managed safely. Incidents were recorded and reviewed for lessons.
- Effective?
- Good
- Staff had completed relevant training and received supervision. People were supported with food choices, healthcare, communication and lawful decision-making.
- Caring?
- Good
- Staff were observed to be kind and respectful. People were involved in decisions and supported to maintain privacy, dignity and independence.
- Responsive?
- Good
- Care plans were personalised and included daily routines, preferences and communication needs. People were supported with activities, community access and family relationships.
- Well-led?
- Good
- The home had regular audits, staff feedback systems and quality monitoring. Inspectors found an open and positive culture.
The latest report, explained
What inspectors found, August 2023
Rated Good; inspectors found safe, kind and personalised care, with good leadership across all five areas.
The inspection was unannounced and took place on 31 July 2023. One inspector spoke with three people living at the home, two relatives and two staff. They also observed care and checked care plans, medicines, training and quality records.
The home supported five people with learning disabilities. Inspectors found suitable risk assessments, safe medicines systems, enough staff and appropriate recruitment checks. People were treated with kindness and respect, involved in choices, and supported to stay in touch with family and take part in activities.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating and the same rating for each area as at the previous inspection, published on 25 April 2018.
What inspectors praised
Safe staffing and medicines
Inspectors found enough staff to support people safely. Medicines were stored, given and checked through regular audits.
“Medicines were being managed safely.” from the report
Personalised support
Care plans described people's routines, choices and support needs. People were involved as much as possible in developing their plans.
“People were placed at the centre of their care plans and it was clear from how the care plans were written that people were involved as much as possible to develop the care plan.” from the report
Kind and respectful care
Staff treated people with kindness and respected their privacy, dignity, independence and personal choices.
“We observed that staff had a positive relationship with people and spoke to them in a caring way.” from the report
Activities and relationships
People were supported to take part in indoor and outdoor activities, use local community facilities and keep in contact with family and friends.
“People were supported to maintain relationships with family and friends, and to engage in meaningful activities.” from the report
Quality monitoring
The management team used audits, meetings and surveys to monitor the home and collect feedback from people, relatives and staff.
“Quality assurance systems were in place to ensure shortfalls could be identified and action taken to ensure people were safe at all times.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How will you assess whether my relative's health and support needs can be met before they move in?
- 02How are people involved in writing and reviewing their care plans?
- 03What activities and community visits could be offered to my relative, based on their interests?
- 04How would you support my relative's communication needs, including when they feel anxious?
- 05How do you involve families in decisions about care and in giving feedback or raising concerns?
This was an unannounced inspection covering all five CQC questions, including the premises, care provided and infection prevention and control. This explanation was written from the published report of 15 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Northbrook Care Home
4 rated inspections over 8 years: the service has improved, from Requires improvement to Good.
- August 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016Goodup from Requires improvementSafe: GoodResponsive: Good
- November 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- July 2014
Report published without a new overall rating.
- February 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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Same provider
Other services run by Northbrook Homes Limited
1 other service on the CQC register. A pattern across a group tells you more than one report.
Good
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