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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

283 services in East of England

Mulberry House

Bedford, MK40
Requires improvement
Residential
Rated 18 months agocare home

Newhaven

Northrepps, NR27
Requires improvement
Residential
Rated 3 years agocare home

Nichols House

Bedford, MK45
Requires improvement
Residential
Rated 2 months agocare home

North Court Care Home

Bury St Edmunds, IP33
Requires improvement
NursingDementia
Rated 12 months agocare home

Oak Farm

Norwich, NR8
Requires improvement
Nursing
Rated 18 months agocare home

Oakview Lodge

Welwyn Garden City, AL7
Requires improvement
NursingDementia
Rated 3 years agocare home

Oakwoods Care Home

Fakenham, NR21
Requires improvement
NursingDementia
Rated 4 years agocare home

Old Shenfield Place

Brentwood, CM15
Requires improvement
ResidentialDementia
Rated 4 years agocare home

Orchid Lawns

Steppingley, MK45
Requires improvement
NursingDementia
Rated 5 years agocare home

Paternoster House

Waltham Abbey, EN9
Requires improvement
NursingDementia
Rated 4 years agocare home

Penniston Barn

Milton Keynes, MK17
Requires improvement
Residential
Rated last monthcare home

Peter House

Frinton-on-Sea, CO13
Requires improvement
Residential
Rated 4 months agocare home

Priory Lodge

Colchester, CO1
Requires improvement
Residential
Rated 5 months agoReport explained
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works