Waterside Care Centre

People, relatives and staff told inspectors there were enough staff. Inspectors found care was responsive and unhurried.

“There were sufficient staff to provide responsive and unhurried care.” from the report

Staff knew people's preferences and supported their dignity, privacy, choices and independence.

“Staff were caring, compassionate and kind.” from the report

People were offered meal choices, alternatives, drinks and snacks. Inspectors saw staff supporting people to eat and drink.

“People were offered choices of meals and offered alternatives.” from the report

Staff received role-specific training, completed induction and were assessed before working alone.

“New staff completed an induction and shadowed existing staff.” from the report

Since the previous inspection, the home had strengthened its checks on care quality, records, equipment and the environment.

“At this inspection we found that there were effective systems in place to monitor the quality of care, accuracy of documentation, and safety of the environment and equipment.” from the report

Two people's topical creams were kept in unlocked bathroom cupboards. One cream had an unreadable label and no opening date, creating a risk that an out-of-date product could be used.

“One of the topical creams had an unreadable label and no date of the opening.” from the report

Some communal bathrooms needed repairs and modernisation. Inspectors specifically identified broken shower rails.

“For example, some shower rails were broken and required replacement.” from the report