Springfield House

Inspectors found sufficient staff to meet people's needs and keep them safe. Relatives also said staffing levels appeared consistent, including at weekends.

“The provider ensured there were sufficient numbers of suitable staff.” from the report

Staff knew people well and supported them in an individual way. People were supported at their own pace and staff were described as kind and attentive.

“People told us, and we saw, staff treated them in a way which was individual to them.” from the report

Risk assessments, staff training and parts of the environment had improved since the previous inspection. The provider had acted on earlier safety concerns.

“Enough improvement had been made at this inspection and the provider was no longer in breach of regulation 12.” from the report

The home appeared clean and staff followed safe infection control practices. Environmental changes, including new flooring and radiator covers, made cleaning easier.

“People were protected from the risk of infection as staff were following safe infection prevention and control practices.” from the report

Inspectors found shortcomings in the storage and recording of prescribed creams. Storage was corrected immediately, and there was no evidence that anyone had been harmed.

“However, improvements were needed in the storage and record keeping of administration of prescribed creams.” from the report

Records for controlled medicines had improved but were not yet clear enough to identify possible errors quickly.

“Improvements had been made in the record keeping of controlled drugs, however, records needed to be clearer to ensure potential errors were identified promptly.” from the report

The home's quality systems had improved, but inspectors said more time was needed to establish checks for medicine storage and record keeping consistently.

“However, time was needed to embed the checks for medicine storage and record keeping.” from the report