CQC report explained · a residential care home, run by Welltower

Tiltwood

Hogshill Lane, Cobham, KT11 2AQ

Goodpublished 19 August 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Requires improvement; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Good; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Tiltwood on 19 August 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Tiltwood

4 rated inspections over 8 years: the service has improved, from Requires improvement to Good.

August 2023Goodcurrent rating
Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
March 2022Inspected but not rated
Safe: Inspected but not rated
We are reading this report · the original is on cqc.org.uk
June 2018Goodup from Requires improvement
Safe: GoodEffective: Requires improvementWell-led: Good
Read this report on cqc.org.uk
April 2017Requires improvementstayed Requires improvement
Safe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Good
Read this report on cqc.org.uk
February 2016Requires improvement
Safe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Good
Read this report on cqc.org.uk
February 2014
Report published without a new overall rating.
Read this report on cqc.org.uk
August 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
February 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
September 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
July 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
January 2011
Registered with the Care Quality Commission on 11 January 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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