Britten Court
Lowestoft, NR32
NursingDementia
Rated 3 years agoReport explained
CQC report explained · a nursing home, run by Welltower
Cedrus House
Creeting Road East, Stowmarket, IP14 5GD
Goodpublished 19 October 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found that risks were assessed, medicines were managed safely, the home was clean and infection control arrangements were effective.
- Effective?
- Good
- People's needs were assessed before admission and care was planned around their health, diet and preferences. Staff had induction, training and supervision, and worked with health professionals when needed.
- Caring?
- Good
- People and relatives described staff as kind, respectful and caring. Inspectors observed staff offering reassurance, protecting privacy and supporting people's independence.
- Responsive?
- Good
- Care was personalised and people were supported to take part in activities and maintain relationships. Complaints were investigated and responses were provided.
- Well-led?
- Good
- Inspectors found good management oversight, effective audits and a service improvement plan. People, relatives and staff were involved through meetings and feedback.
The latest report, explained
What inspectors found, October 2023
Cedrus House is rated Good; inspectors found safe, kind and personalised care, with some mixed feedback about staffing levels.
Inspectors visited without notice on 18 August 2023. They spoke with people living in the home, relatives and staff. They also observed care and checked care plans, medicines records, recruitment files, training records, audits and maintenance records.
The overall rating was Good. All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and happy, and inspectors found kind care, good risk management, safe medicines practice and detailed care planning.
There was some mixed feedback about staffing, especially when staff were absent or unwell. Inspectors found staff were visible and responded quickly, while management was monitoring staffing closely. Some decoration was described as tired, with plans to improve it.
The Safe rating had improved from Requires Improvement at the previous inspection to Good. Effective, Caring, Responsive and Well-led remained Good. The previous overall rating was Good, published on 25 January 2018.
What inspectors praised
Kind and respectful care
People and relatives spoke very positively about how staff treated them. Inspectors observed staff being kind, thoughtful and reassuring.
“Staff supported people in a respectful and caring way.” from the report
Personalised support
Care plans included people's likes, dislikes, lifestyle and interests. Staff knew people well and adapted care to their needs and wishes.
“Care plans provided clear guidance for staff to follow which included information about people's likes, dislikes, lifestyle, and interests.” from the report
Safe medicines and risk management
Medicines records were complete and matched stock balances. Risks such as falls, eating and drinking, skin damage and health conditions were assessed with guidance for staff.
“Medication records were complete and matched stock balances.” from the report
Activities and family involvement
People had access to group and individual activities, outings and social areas. Relatives could receive more information about the activities their family member had enjoyed.
“Lifestyle co-ordinators were in place who provided a range of group and one to one support, including trips out in the local community.” from the report
Management oversight
The manager and provider used audits and feedback to monitor the home and identify improvements. People, relatives and staff were able to share their views.
“Quality checks and audits were effective in identifying and generating improvements to ensure the safety and quality of the care people received.” from the report
What inspectors were concerned about
Tired decoration
minorInspectors found the home clean and free of hazards, but noted that some decoration looked tired. Plans were in place to improve areas.
“The registered manager had recognised that some of décor was somewhat tired, and plans were in place to enhance areas.” from the report
Questions to ask them, based on this report
- 01How many staff are normally on duty for the area where my relative would live, and how do you cover sickness and other absences?
- 02What changes have been made to staffing levels since the inspection, and how do you check that people receive care promptly?
- 03Which areas of the home had tired decoration, and when are the planned improvements due to be completed?
- 04How will relatives be kept informed about the activities their family member has taken part in?
- 05What private arrangements are now available for relatives when someone is nearing the end of their life?
This was an unannounced inspection covering all five key questions, including infection prevention and control. This explanation was written from the published report of 19 October 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Cedrus House
5 rated inspections over 8 years: the service has held its Good rating throughout.
- October 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2018Goodstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2015Requires improvementdown from GoodSafe: Requires improvementWell-led: Requires improvement
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- April 2015
Registered with the Care Quality Commission on 14 April 2015.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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