Shaftesbury Keefield

Inspectors found enough staff to meet people's needs safely. Recruitment checks included references, identity checks and criminal record checks.

“There was enough staff to meet people's needs safely.” from the report

Only trained and competent staff administered medicines, which were stored safely.

“People were supported to receive their medicines safely.” from the report

People had good relationships with staff. Support promoted people's strengths, independence, choices and meaningful everyday activities.

“Observations in the care home were positive and people had good relationships with staff at the service.” from the report

People were treated equally and staff considered their abilities, lifestyles and beliefs.

“People were respected and treated equally regardless of their abilities, lifestyle, and beliefs.” from the report

Managers listened to people, relatives and staff, and relatives said they could raise concerns and have them addressed.

“The management team engaged with people, relatives, and staff, listening to them, and involving them in decisions about the service.” from the report

Some provider audits did not identify that wardrobes were not fully secured to the wall or that a crash mat needed replacing. The wardrobe issue was completed after the inspection, and a new crash mat was ordered.

“Some provider audits needed strengthening to ensure all areas were being effectively monitored.” from the report

Wardrobes were not fully secured to the wall during the inspection. The manager confirmed this was completed afterwards to improve safety.

“We identified wardrobes were not fully secured to the wall.” from the report

A crash mat used by one person was damaged in places, which could make cleaning difficult. A replacement was ordered after the inspection.

“A crash mat a person used was damaged in some areas which may present an issue when cleaning.” from the report