Shaftesbury Wall Street

Care was tailored to people's needs, preferences and aspirations. People had choices about their daily lives and activities.

“People received personalised care tailored around their needs and preferences.” from the report

Inspectors found that people were treated with compassion and that staff protected their privacy, dignity and independence.

“People received kind and compassionate care. Staff protected people's privacy and dignity.” from the report

People were supported to make decisions, develop skills and take part in activities they chose. Some people were supported to manage their own medicines where appropriate.

“People were supported to express their views and make decisions about their care.” from the report

People were supported to use local amenities, attend activities and maintain relationships with relatives.

“People were supported to maintain relationships with their families.” from the report

Inspectors found approachable managers, motivated staff and regular systems for checking quality and learning from incidents.

“There was a learning culture at Livability Wall Street.” from the report

Staff were trained and assessed as competent to handle medicines. Inspectors discussed recording more detail about what was covered and how staff responded during these assessments.

“We discussed adding more detailed information when carrying out competency assessments.” from the report