Ashlyn Care Home

Staff knew people well, worked confidently together and responded promptly to call bells.

“Staff were attentive to people's needs. Call bells were answered promptly.” from the report

Medicines were stored safely, records were accurate and staff had their training and competence checked.

“People were supported to receive their medicines safely and as prescribed.” from the report

The home used personalised risk plans and learned from incidents and complaints to improve safety.

“Monitoring information, such as body maps were used to support senior staff to learn any lessons and improve safety for people.” from the report

The home was improving bedrooms and corridors to help people living with dementia find their rooms and receive stimulation.

“Corridors were decorated with familiar murals and tactile objects to provide stimulation.” from the report

Managers used meetings, audits and discussions with relatives and professionals to monitor care and make improvements.

“The provider had created a learning culture at the service which improved the care people received.” from the report

People and relatives said there were sometimes not enough staff at weekends to provide stimulating activities. Inspectors said management had started to address this and that it was improving.

“However, they told us sometimes, particularly at weekends, there were not enough staff to provide stimulating activities.” from the report