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CQC report explained · a residential care home, run by Vivacare

Waterloo House

3 Nelson Gardens, Stoke, Plymouth, PL1 5RH

Requires improvementpublished 12 September 2025, 11 months ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The report

We have not explained this report yet

The CQC published its most recent report on Waterloo House on 20 August 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Waterloo House

7 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. August 2022Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. December 2020Goodstayed Good
    Safe: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. January 2019Goodstayed Good
    Well-led: Good

    Read this report on cqc.org.uk

  4. April 2018Goodup from Requires improvement
    Safe: GoodEffective: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  5. August 2017Requires improvementup from Inadequate
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Inadequate

    Read this report on cqc.org.uk

  6. December 2016Inadequatedown from Good
    Safe: InadequateEffective: InadequateCaring: Requires improvementResponsive: InadequateWell-led: Inadequate

    Read this report on cqc.org.uk

  7. October 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  8. May 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  9. October 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  10. March 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  11. April 2011

    Registered with the Care Quality Commission on 20 April 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

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3 other services on the CQC register. A pattern across a group tells you more than one report.

Riviera Court

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Rated 3 years agocare home

The Palm

Torquay, TQ1
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