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CQC report explained · a residential care home, run by Barchester Healthcare

Peony Court

58 Addiscombe Road, Croydon, CR0 5PH

Goodpublished 19 August 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found people were protected from abuse and avoidable harm. Risks, staffing, medicines, premises, hygiene and accidents were managed safely.
Effective?
Good
This area was not inspected during this visit. Its rating was carried forward from the previous inspection.
Caring?
Good
This area was not inspected during this visit. Inspectors did record that people were happy with their care and described staff as kind and caring.
Responsive?
Good
This area was not inspected during this visit. Its rating was carried forward from the previous inspection.
Well-led?
Good
Inspectors found the home was managed well. Leaders sought people's views, acted on feedback, checked the quality of care and worked with healthcare professionals.
The latest report, explained

What inspectors found, August 2023

Peony Court was rated Good; inspectors found safe, kind care, enough staff and effective management.

This was an unannounced inspection on 26 July 2023. One inspector and an Expert by Experience spoke with people, relatives, staff and managers. They observed care and checked care records, medicines, recruitment files and management records.

The home was rated Good for Safe and Well-led. Inspectors found people were protected from abuse, risks were managed, staffing was sufficient, medicines were given safely and infection control was effective. People and relatives described staff as kind, caring and available when needed.

Only Safe and Well-led were inspected at this visit. The ratings for Effective, Caring and Responsive were carried forward from the previous inspection. The overall rating remained Good.

What inspectors praised

  • Safe staffing

    Inspectors found enough suitably skilled staff. People did not have to wait long for help, and recruitment checks were completed.

    “We saw people did not have to wait long for assistance and call bells were answered promptly.” from the report

  • Medicines

    Medicines records, stock and balances were checked. Inspectors found people consistently received their medicines as prescribed.

    “Our checks of medicines stocks, balances and records showed people consistently received the medicines prescribed to them.” from the report

  • Kind and caring staff

    People said staff treated them well. Inspectors observed kindness and respect in interactions between staff, people and visitors.

    “They are the absolute best thing about the home. They are wonderful, gentle and fun, and very caring.” from the report

  • Management oversight

    The manager and provider carried out regular checks and acted on issues found. Staff said they could raise concerns and give ideas for improvement.

    “The registered manager had good oversight of the service and undertook audits and checks at regular intervals to make sure people were safe and receiving high quality care and support.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How will you assess and meet my relative's particular care and support needs?
  2. 02What staffing levels are in place at different times of day and overnight?
  3. 03How do you check that medicines remain accurate and are given as prescribed?
  4. 04How do you involve residents and relatives when care or activities need to change?
  5. 05What actions have followed from recent accident, incident or complaint reviews?

This was an unannounced inspection of Safe and Well-led; the ratings for Effective, Caring and Responsive were carried forward from the previous inspection. This explanation was written from the published report of 19 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Peony Court

4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.

  1. August 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Peony Court →

  2. August 2018Goodup from Requires improvement
    Safe: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. June 2017Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. March 2016Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  5. December 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. January 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. September 2011

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  8. February 2011

    Registered with the Care Quality Commission on 15 February 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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