CQC report explained · a nursing home, run by Welltower

Mill View

Sunnyside Close, East Grinstead, RH19 4AT

Goodpublished 9 December 2021, 4 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Mill View on 9 December 2021. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Mill View

7 rated inspections over 7 years: the service has improved, from Requires improvement to Good.

December 2021Goodcurrent ratingstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
March 2020Goodup from Requires improvement
Safe: GoodEffective: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
February 2019Requires improvementdown from Good
Safe: Requires improvementEffective: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
April 2017Goodup from Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read this report on cqc.org.uk
November 2016Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
May 2016Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
March 2015Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
August 2014
Report published without a new overall rating.
Read this report on cqc.org.uk
September 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
May 2012
Registered with the Care Quality Commission on 18 May 2012.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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