Lynton Terrace
London, W3
Residential
Rated 2 years agoReport explained
CQC report explained · a residential care home, run by Hestia Housing and Support
Harwood Road
95-99 Harwood Road, Fulham, London, SW6 4QL
Goodpublished 14 December 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found enough staff, thorough recruitment checks, safe medicines systems and regularly reviewed risk assessments.
- Effective?
- Good
- People’s physical, mental and social needs were assessed and their care was provided appropriately. Staff had induction, training and supervision, and people were supported with nutrition, healthcare and legal consent arrangements.
- Caring?
- Good
- This key question was not inspected during this visit. Its previous rating was used to calculate the overall rating.
- Responsive?
- Good
- This key question was not inspected during this visit. Its previous rating was used to calculate the overall rating.
- Well-led?
- Good
- Inspectors found an open, positive and honest culture. The home had clear responsibilities, regular audits, up-to-date records and systems for learning from complaints and incidents.
The latest report, explained
What inspectors found, December 2023
Harwood Road rated Good; inspectors found safe, effective care and good leadership, but caring and responsive were not inspected.
This was an unannounced inspection visit on 6 November 2023. One inspector spoke with three people, three staff and three healthcare professionals. They also reviewed care, medicine, risk, staff and management records.
The home was rated Good overall, with Good ratings for Safe, Effective and Well-led. Inspectors found enough suitably recruited staff, safe medicines systems, regularly reviewed risks and effective support with health, food and drink.
People and healthcare professionals described the home positively. Inspectors found an open management culture, up-to-date records and regular checks on quality. The overall rating stayed Good from the previous inspection.
Caring and Responsive were not inspected during this visit. The previous ratings for these areas were used when calculating the overall rating.
What inspectors praised
People felt safe
People and their relatives said the home was safe, and inspectors observed a relaxed and positive atmosphere.
“People and their relatives said the home was a safe place to live and staff treated them with kindness and respect.” from the report
Safe medicines
Medicines were stored, administered and checked safely. The records inspected had no errors or omissions.
“We found no recording errors or omissions on any medicines records we looked at.” from the report
Effective support
People’s physical, mental and social needs were assessed. Staff worked with health and social care professionals and supported people to attend appointments.
“People had their physical, mental, and social needs assessed, and their care, and support were delivered in line with legislation, standards, and evidence-based guidance” from the report
Good leadership
Inspectors found clear responsibilities, regular quality checks and a culture where people, relatives and staff could share their views.
“The home's culture was person-centred, open, inclusive, and empowering.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How do you make sure each person’s risk assessment is updated when their needs, interests or activities change?
- 02What training and supervision will the staff supporting my relative receive, and how do you check that their skills remain up to date?
- 03How will you support my relative to attend health appointments and keep in contact with mental health and other healthcare services?
- 04How do you involve people and relatives in decisions about care, activities, food and changes to the service?
- 05What were the previous ratings for Caring and Responsive, and when will these areas next be reviewed?
This was a focused inspection of Safe, Effective and Well-led; Caring and Responsive were not inspected and their previous ratings were carried forward. This explanation was written from the published report of 14 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Harwood Road
5 rated inspections over 8 years: the service has improved, from Requires improvement to Good.
- December 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2018Goodup from Requires improvementSafe: GoodEffective: GoodWell-led: Good
- January 2018Requires improvementdown from GoodSafe: Requires improvementWell-led: Requires improvement
- July 2016Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015Requires improvementSafe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- November 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
Another option
Or stay at home with a private carer
Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.
Same provider
Other services run by Hestia Housing and Support
2 other services on the CQC register. A pattern across a group tells you more than one report.
Requires improvement
Coxley House
London, E3
Residential
Rated 6 years agocare home
Nearby
Other care homes near London
Farm Lane
London, SW6 · 0.6 km
NursingDementia
Rated 15 months agocare home
Farm Lane
London, SW6 · 0.6 km
NursingDementia
Not yet ratedcare home
Cambuslodge UK Limited
London, SW6 · 0.7 km
Residential
Rated 6 months agocare home
Ellesmere House
London, SW10 · 1.1 km
NursingDementia
Not yet ratedcare home
Ellesmere House
London, SW10 · 1.1 km
NursingDementia
Rated 5 years agocare home
KYN Hurlingham
London, SW6 · 1.1 km
NursingDementia
Rated 5 months agocare home