CQC report explained · a nursing home, run by Welltower

Little Brook House

8A Nelson Road, New Malden, KT3 5EA

Goodpublished 16 May 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Good; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Little Brook House. That is usual for a newly registered service.

The story over the years

Every inspection of Little Brook House

5 rated inspections over 7 years: the service has held its Good rating throughout.

May 2023Goodcurrent rating
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
February 2022Inspected but not rated
Safe: Inspected but not rated
May 2021Goodup from Requires improvement
Safe: GoodWell-led: Good
December 2020Requires improvementdown from Good
Safe: Requires improvementEffective: Inspected but not ratedWell-led: Good
July 2018Goodstayed Good
Safe: GoodWell-led: Good
April 2016Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
January 2025
Registered with the Care Quality Commission on 31 January 2025.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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