CQC report explained · a nursing home, run by Welltower

Acacia Care Centre

32 Chalfont Road, South Norwood, London, SE25 4AA

Goodpublished 12 October 2022, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Good; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Acacia Care Centre. That is usual for a newly registered service.

The story over the years

Every inspection of Acacia Care Centre

6 rated inspections over 7 years: the service has held its Good rating throughout.

October 2022Goodcurrent ratingup from Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
January 2021Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: Inspected but not ratedResponsive: Inspected but not ratedWell-led: Requires improvement
January 2020Requires improvementstayed Requires improvement
Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
December 2018Requires improvementdown from Good
Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
May 2016Goodstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
June 2015Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
January 2025
Registered with the Care Quality Commission on 31 January 2025.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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