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CQC report explained · a residential care home, run by Consensus Support Services

Kingarth

17 New Road, Radcliffe, Manchester, M26 1LS

Outstandingpublished 2 February 2024, 2 years ago

Rated Outstanding: inspectors found the service performing exceptionally well.

The five questions inspectors ask
Safe?
Outstanding
Inspectors found that risks were assessed and managed exceptionally well, while people were supported to take positive risks and avoid unnecessary restrictions. Medicines, staffing, safeguarding, recruitment and infection control were also found to be well managed.
Effective?
Good
Staff had relevant training and support, and care plans were personalised and regularly reviewed. People were supported with mental capacity decisions, food, health checks and access to health and social care services.
Caring?
Outstanding
People were treated with kindness, dignity and respect. They were involved in decisions, encouraged to be independent and supported to pursue personal goals.
Responsive?
Outstanding
Support was highly personalised and focused on quality-of-life outcomes. Staff understood people's communication needs, helped them raise concerns and supported meaningful relationships and community activities.
Well-led?
Outstanding
Inspectors found experienced leadership, strong staff support and an established quality assurance system. People, relatives and professionals were involved in reviewing and developing the service.
The latest report, explained

What inspectors found, February 2024

Kingarth: Rated Outstanding; inspectors found exceptionally safe, kind and personalised support, with effectiveness rated Good.

This was the first inspection after the home was re-registered as a newly registered service. Inspectors visited on 5 and 6 July 2023. One inspector and a specialist nurse advisor carried out the inspection.

Inspectors spoke with five people living at the home, two relatives and staff. They observed care, reviewed seven care plans and checked records about quality and safety. They also considered information from professionals and the local authority.

The home was rated Outstanding overall. Safe, caring, responsive and well-led were each rated Outstanding. Effective was rated Good. The report describes this as people being supported and treated with dignity and respect, and involved as partners in their care.

What inspectors praised

  • Positive risk-taking

    The home supported people to do more for themselves without unnecessary restrictions. Inspectors saw this as an exceptional area of practice.

    “Where appropriate, staff encouraged and enabled people to take positive risks; this area was an exemplar of outstanding practice.” from the report

  • Choice and independence

    People were supported to make decisions, manage parts of their lives and take part in activities in the community. Staff focused on people's strengths and aspirations.

    “People were extremely well supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests” from the report

  • Kind and respectful care

    Inspectors observed staff protecting privacy and dignity and supporting people in a calm, sensitive way. People said they could be themselves and were not made to feel different.

    “Everyone we spoke with told us staff always treated them with respect and ensured their privacy and dignity.” from the report

  • Personalised support

    Care was adapted to people's individual needs, communication styles, goals and relationships. The report describes examples of people gaining independence and improving their quality of life.

    “Staff had a profound understanding of the people they worked with.” from the report

  • Strong leadership

    The management team was experienced and visible. Quality checks were established, and people were involved in developing the service, including recruitment and changes to the home.

    “There was a well-established and fully embedded governance and quality assurance framework in place.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How would you support my relative to take positive risks while keeping their particular risks under review?
  2. 02How will my relative be involved in decisions about medicines, and how often will their medicines be reviewed?
  3. 03How will you keep my relative's care plan and communication plan up to date as their needs and goals change?
  4. 04How would you support my relative's friendships, relationships, community activities and independence?
  5. 05How would you involve our family in feedback, reviews and decisions about the quality of support?

This was the first comprehensive inspection after re-registration and covered all five CQC questions, as well as the premises and care provided; no previous rating was available for comparison. This explanation was written from the published report of 2 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Kingarth

4 rated inspections over 7 years: the service has improved, from Good to Outstanding.

  1. February 2024Outstandingcurrent rating
    Safe: OutstandingEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding

    Read what inspectors found at Kingarth →

  2. January 2022Inspected but not rated
    Safe: Inspected but not rated
  3. June 2018Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. June 2017Goodstayed Good
    Well-led: Requires improvement
  5. November 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  6. February 2022

    Registered with the Care Quality Commission on 9 February 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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