Bannigans

People and relatives said staff were kind and caring. Inspectors saw staff communicate clearly, show compassion and provide personalised care.

“People and relatives told us staff were kind and caring. We observed staff were friendly and approachable.” from the report

People were supported to follow their interests, attend activities and maintain contact with family and friends.

“People were supported to participate in their chosen social and leisure interests on a regular basis.” from the report

Staff monitored people's health, supported appointments and understood important needs linked to Prader-Willi syndrome.

“People were supported to attend regular health checks, vaccinations, dental appointments and health screening.” from the report

Staff knew how to recognise and report abuse. Medicines were given as prescribed, and staff had training and competency checks.

“People received their medicines as prescribed.” from the report

The home restricted access to food, drink and kitchens without consistently recording consent, best-interest decisions or the required safeguards. Inspectors said people were at risk of restrictions on their liberty without suitable protection.

“People were at risk of having restrictions on their liberty without the suitable safeguards in place.” from the report

Some support plans did not give staff enough detail about known hazards or health conditions. This could make it harder for newer staff to provide safe and consistent support.

“People's support records did not provide enough information for staff to understand or reduce the risk.” from the report

Audits had identified consent and safeguard problems, but the home had not acted on them. Quality checks also failed to identify incomplete, out-of-date or contradictory records.

“The provider failed to have all the systems in place to make improvements identified in audits or identify where improvements to the quality of the service was required.” from the report

Records for some as-required medicines did not contain all the information staff needed. A new system for non-prescribed medicines still needed to become established in practice.

“Some areas of recording 'as required' medicines did not have all the information staff needed to understand when and why they should give these medicines.” from the report

Some daily records used terms that did not reflect the respectful, strengths-based support inspectors observed. The provider said it would improve staff practice.

“People's daily care records sometimes contained less respectful terminology, such as people having 'outbursts' and referring to people as 'aggressive' and having 'challenging behaviour'.” from the report