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CQC report explained · a residential care home, run by Consensus Support Services

82 Bear Road

82 Bear Road, Feltham, TW13 6RG

Goodpublished 23 September 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found enough suitable staff, regular risk reviews, safe medicines systems and suitable infection control. They also found that the home did not use restraint or seclusion.
Effective?
Good
Care was based on assessments and regularly reviewed. Staff were trained, people's health and nutrition were monitored, and the home worked with healthcare professionals.
Caring?
Good
People were treated with kindness, dignity and respect. They were involved in decisions about their lives, care, rooms and daily activities.
Responsive?
Good
Care was personalised and based on people's preferences and goals. Staff supported communication, family contact, community activities and complaints.
Well-led?
Good
Inspectors found positive leadership, accessible management and systems for checking quality and making improvements. People, relatives and staff were asked for feedback.
The latest report, explained

What inspectors found, September 2023

82 Bear Road is rated Good; inspectors found safe, kind and personalised care with strong support for choice and independence.

This was an unannounced inspection on 12 September 2023. Two inspectors spoke with all four people living there, staff and two relatives. They observed care and checked care records, staff records, medicines and management checks.

The home supported people with learning disabilities, including people with Prader Willi Syndrome. Inspectors found enough trained staff, safe medicines practice, suitable risk planning and a clean environment. People were supported to make choices, build independence, access healthcare and take part in activities they enjoyed.

All five areas were rated Good: safe, effective, caring, responsive and well-led. The overall rating stayed Good, the same as at the previous inspection published on 22 August 2017. The inspection was carried out to check how the home applied the principles of right support, right care and right culture.

What inspectors praised

  • Choice and independence

    People were supported to make decisions, develop skills and take more control of areas such as food, finances and medicines.

    “Staff supported people to have the maximum possible choice, control, and independence.” from the report

  • Kind relationships

    Inspectors saw friendly interactions and found that people had good relationships with staff and each other.

    “People were well treated and supported. They had good relationships with staff and each other.” from the report

  • Personalised activities

    People took part in activities linked to their interests, including trips, classes, shows and social events with peers.

    “The staff supported people to visit a wide range of interesting places and events, including trips into London using public transport, exhibitions and shows.” from the report

  • Communication support

    Staff used pictures, Makaton, objects of reference and easy-read information to help people understand and be understood.

    “People's communication needs were assessed, planned for and met.” from the report

  • Safe medicines

    Staff were trained, medicines were stored safely and records showed when medicines had been given. Prescribers regularly reviewed medicines.

    “People received their medicines safely and as prescribed.” from the report

  • Positive leadership

    Inspectors found a positive culture, supportive management and regular checks to improve the service.

    “There were effective systems for monitoring and improving the quality of the service.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How would you support my relative's specific communication needs, including whether they need pictures, Makaton or easy-read information?
  2. 02How would you support my relative to make choices and build independence in daily activities, finances or medicines?
  3. 03What experience and training do staff have in supporting my relative's health conditions and nutritional needs?
  4. 04What activities and community opportunities could my relative take part in, based on their interests?
  5. 05How would you involve our family in care reviews, health decisions and any best-interest decisions?

This was an unannounced inspection that assessed all five key questions, with particular attention to how the home applied the principles of right support, right care and right culture. This explanation was written from the published report of 23 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of 82 Bear Road

3 rated inspections over 8 years: the service has held its Good rating throughout.

  1. September 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at 82 Bear Road →

  2. August 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. January 2016Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. June 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. October 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. June 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. March 2012

    Registered with the Care Quality Commission on 8 March 2012.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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