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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a nursing home, run by Lovett Care

Charlotte House

Church Road, Bebington, Wirral, CH63 3DZ

Goodpublished 4 April 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Charlotte House on 4 April 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Charlotte House

4 rated inspections over 6 years: the service has improved, from Requires improvement to Good.

  1. April 2023Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  2. May 2022Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. February 2022Inspected but not rated
    Safe: Inspected but not rated

    Read this report on cqc.org.uk

  4. April 2021Inspected but not rated
    Safe: Inspected but not rated

    Read this report on cqc.org.uk

  5. June 2018Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  6. April 2017Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  7. December 2020

    Registered with the Care Quality Commission on 18 December 2020.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Lovett Care Limited

7 other services on the CQC register. A pattern across a group tells you more than one report.

Hilton House

Stoke-on-Trent, ST4
Requires improvement
ResidentialDementia
Rated 4 years agocare home

Twyford House

Stoke-on-Trent, ST7
Good
NursingDementia
Rated 17 months agocare home
Nearby

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