Grove Court

Inspectors found enough staff to support people, and recruitment checks included criminal record, employment history, references and identity checks.

“There were enough safely recruited staff to support people.” from the report

People generally had good relationships with staff, and staff knew people well. Staff also supported people's religious choices.

“Despite this, we observed people had a good relationship with staff.” from the report

The home worked with other organisations and professionals. A visiting professional said staff provided useful information and made an appropriate referral.

“A visiting professional told us the staff were able to give them 'fantastic' information about a person who needed support and the referral for their input had been appropriate.” from the report

Risks from a fall, an unrestricted window, exposed hot radiators and pipes were not fully assessed or reduced. Fire safety measures removed during refurbishment were not replaced until inspectors raised the concern.

“The provider failed to adequately assess, plan, and mitigate risks to people's health and wellbeing.” from the report

Some instructions for medicines given when needed were inadequate or incorrect. Some medicines were not refrigerated, and medicine records were not always signed by the staff member who gave the medicine.

“The provider failed to follow safe medicines management which could put people at risk.” from the report

Audits failed to identify several problems. Records about care, weights, freezer temperatures, food temperatures and handovers were incomplete, unclear or not acted on.

“The provider failed to establish and operate effective quality assurance systems to assess and mitigate risks to people.” from the report

Two staff members used language about a person that inspectors considered inappropriate. Inspectors had to challenge this.

“Two staff referred to a person in language which was no longer considered appropriate, and we had to explain this to them.” from the report