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CQC report explained · a residential care home, run by Improving Prospects

Firgrove House

163 Station Road, Yate, Bristol, BS37 4AH

Outstandingpublished 23 January 2019, 7 years ago

Rated Outstanding: inspectors found the service performing exceptionally well.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Outstanding
Are people treated with kindness and dignity?
Responsive?
Outstanding
Is care built around the person? Care plans, activities, complaints.
Well-led?
Outstanding
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Firgrove House. That is usual for a newly registered service.

The story over the years

Every inspection of Firgrove House

3 rated inspections over 3 years: the service has improved, from Good to Outstanding.

  1. January 2019Outstandingcurrent ratingup from Good
    Safe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
  2. November 2016Goodstayed Good
    Safe: GoodEffective: GoodResponsive: Good
  3. May 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
  4. June 2022

    Registered with the Care Quality Commission on 7 June 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Improving Prospects Ltd

2 other services on the CQC register. A pattern across a group tells you more than one report.

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