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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Liaise

Crossbrook Court

65 Crossbrook Street, Cheshunt, EN8 8LU

Requires improvementpublished 26 May 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Crossbrook Court on 26 May 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Crossbrook Court

4 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. May 2023Requires improvementcurrent ratingup from Inadequate
    Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. September 2022Inadequatedown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: InadequateWell-led: Inadequate

    We are reading this report · the original is on cqc.org.uk

  3. July 2018Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. January 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  5. March 2015

    Registered with the Care Quality Commission on 16 March 2015.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Liaise (London) Limited

8 other services on the CQC register. A pattern across a group tells you more than one report.

Park House

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St James House

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St James Mews

Dartford, DA1
Requires improvement
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Rated 3 years agocare home
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